Email Notifications

Stay informed about survey activity. Receive email notifications for new responses, milestones, and important events without constantly checking your dashboard.

Quick Start

Set up notifications in three steps:

1. Open notification settings - Go to your survey, then click the Notifications tab
2. Choose frequency - Select instant, daily digest, weekly digest, or none
3. Enable milestones - Toggle milestone notifications on or off

Notification Settings

Per-Survey Settings

Configure notifications for each survey from the survey's Notifications tab:

Frequency options:

• Instant - Email for each response (best for low-volume surveys)
• Daily digest - Summary once per day
• Weekly digest - Summary once per week
• Never - No email notifications for this survey

Global Notification Preferences

Configure your overall notification preferences from Settings > Notifications:

Delivery Channels:

• Email notifications (on/off)
• In-app notifications (notification bell)
• Browser push notifications (desktop alerts)

Email Frequency:

• Instant delivery
• Daily digest
• Weekly digest

Muted Types: Mute specific notification types you do not want to receive:

• Survey response completed
• Survey opened/closed
• API rate limit warnings
• Team member joined
• Response milestone reached
• Webhook failures
• Quota reached
• Suspicious API activity

Response Milestones: Customize which response counts trigger milestone notifications. Default milestones are 100, 500, and 1000 responses. Add custom milestones up to 1,000,000.

Team Notifications (Owners Only): Team owners can enable notifications about all team member activity.

Browser Push Notifications

Receive desktop notifications in your browser even when not actively using the app:

1. Go to Settings > Notifications
2. Enable "Browser push notifications"
3. Click "Allow Notifications" when prompted
4. Approve the browser permission request

Note: If you previously denied notifications, you will need to update your browser settings to allow notifications for this site.

Notification Types

Milestone Notifications

Get notified when your surveys reach response milestones:

Default milestones: 100, 500, 1000 responses

Customize milestones:

1. Go to Settings > Notifications
2. Add or remove milestone thresholds
3. Set any value between 1 and 1,000,000
4. Click "Reset to defaults" to restore defaults

For per-survey settings, use the milestone toggle in the survey's Notifications tab.

Notification Content

Instant Email Example

Subject: New response - Customer Satisfaction Survey

You have a new completed response for your survey.

Survey: Customer Satisfaction Survey
Response ID: 12345
Completed: January 20, 2025 at 2:30 PM

View response: [Link]

Digest Email Example

Subject: Daily Response Digest - Customer Satisfaction Survey

Survey: Customer Satisfaction Survey
Period: January 20, 2025

Summary:
- 23 new responses
- 18 completed
- 3 partial
- 2 screened out

Total responses: 127

View all responses: [Link]

Real-World Examples

Example: Academic Research

Scenario: Running a 2-week study with a target of 200 responses.

Per-survey settings:
- Frequency: Daily digest
- Milestones: Enabled

Global settings:
- Custom milestones: 50, 100, 150, 200

Result:
- Daily email with progress summary
- Notified at each quarter milestone
- No email overload during active collection

Example: High-Volume Feedback Survey

Scenario: Customer feedback survey expecting 1000+ responses.

Per-survey settings:
- Frequency: Weekly digest
- Milestones: Enabled

Global settings:
- Milestones: 250, 500, 750, 1000

Result:
- Weekly summary only
- Milestone alerts at key points
- Manageable email volume

Example: Low-Volume Internal Survey

Scenario: Employee survey with expected 20-30 responses.

Per-survey settings:
- Frequency: Instant
- Milestones: Disabled

Result:
- Email for each response
- Know immediately when someone responds
- No milestone alerts needed

In-App Notifications

View notifications without leaving the app:

1. Click the bell icon in the header
2. See recent notifications
3. Click to view details
4. Mark as read/unread

In-app notifications appear for all notification types regardless of email settings.

Managing Notifications

Muting Notification Types

Stop receiving specific types of notifications:

1. Go to Settings > Notifications
2. Check the notification types you want to mute
3. Save preferences

Muted types will not send emails or show in-app notifications.

Unsubscribing

Stop all email notifications:

1. Go to Settings > Notifications
2. Toggle off "Email notifications"
3. Save preferences

Or disable notifications for a specific survey:

1. Open the survey's Notifications tab
2. Set frequency to "Never"

Email Delivery Issues

If you are not receiving notifications:

• Check spam/junk folder
• Add [email protected] to contacts
• Verify email address in account settings
• Confirm notification is enabled and not muted

Plan Availability

Notifications are available on all plans.

Troubleshooting

Issue: Not receiving notifications

Symptoms: No emails arriving despite survey activity.

Solutions:

• Check spam/junk folder
• Verify email address in account settings
• Confirm notification is enabled (not set to "Never")
• Check if notification type is muted
• Wait for digest period if using daily/weekly

Issue: Too many notifications

Symptoms: Inbox flooded with emails.

Solutions:

• Switch to daily or weekly digest
• Set frequency to "Never" for high-volume surveys
• Mute notification types you do not need

Issue: Browser notifications not working

Symptoms: Push notifications not appearing.

Solutions:

• Ensure browser push is enabled in settings
• Check browser notification permissions
• Click the lock icon in address bar to verify site permissions
• Try a different browser if unsupported

Issue: Missing milestone notifications

Symptoms: Did not receive notification at milestone.

Solutions:

• Check if milestone notifications enabled for survey
• Verify milestone threshold exists in settings
• Check muted types (milestone.responses should not be muted)

Best Practices

• Match frequency to volume - Instant for low-volume, digest for high-volume
• Use milestones - Track progress without constant checking
• Enable browser push - Get notified even when not on the site
• Mute unnecessary types - Reduce noise from irrelevant notifications
• Review periodically - Adjust settings as your needs change