Privacy Policy

1. Introduction

Srvey ("we", "us", or "our") operates the srvey.io platform, a survey and research tool for teams and organisations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Srvey is operated from the Netherlands and is subject to Dutch and European Union data protection laws, including the General Data Protection Regulation (GDPR).

2. Data We Collect

Account Information

  • Name, email address, and password
  • Team and organisation details
  • Billing and payment information

Survey Data

  • Surveys you create (questions, settings, branding)
  • Responses submitted by your survey respondents
  • Analytics and aggregated response data

Technical Data

  • IP address and browser type
  • Usage data and access logs
  • Device and platform information

3. How We Use Your Data

We process your personal data for the following purposes:

  • Providing the survey platform and related services
  • Processing and storing survey responses on your behalf
  • Generating analytics and reports for your surveys
  • Managing your account and team membership
  • Processing subscription payments and billing
  • Improving our platform and developing new features
  • Communicating service updates and changes

4. Legal Basis for Processing

We process your data under the following legal bases (GDPR Article 6):

  • Contract performance — processing necessary to provide our survey platform services
  • Legal obligation — record-keeping requirements under Dutch and EU law
  • Legitimate interest — platform improvement, security, and fraud prevention
  • Consent — for optional marketing communications

5. Data Sharing

We may share your data with:

  • Payment processors — billing data necessary to process your subscription payments
  • Infrastructure providers — data stored on secure EU-based servers
  • Email delivery services — for transactional emails and notifications

We do not sell your personal data or survey response data to third parties. Survey response data is owned by you and processed by us solely on your behalf.

6. Data Retention

We retain your data for as long as your account is active, plus the legally required retention period for business records. Survey response data is deleted when you delete a survey or close your account. After applicable retention periods, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data (Article 15)
  • Rectify inaccurate data (Article 16)
  • Erase your data, subject to legal retention requirements (Article 17)
  • Restrict processing (Article 18)
  • Data portability (Article 20)
  • Object to processing (Article 21)
  • Withdraw consent at any time (Article 7)

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use cookies to operate our platform. For detailed information, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.

11. Contact

For questions about this Privacy Policy or our data practices:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.