Survey Builder

Create beautiful, multilingual surveys

Survey Builder

Create professional, multilingual surveys with our intuitive drag-and-drop builder. Design questionnaires with a variety of question types, organize content into sections, and preview your work in real-time.

Quick Start

Get your first survey up and running in minutes:

  1. Create a new survey - Click "Create Survey" from the survey list, or start from a template in the Template Gallery
  2. Configure basic settings - Enter a name, description, and select the default language
  3. Add sections - After creating, you are redirected to the Section Manager where you can organize your survey into sections
  4. Add questions - Click into each section to add questions from 12 question types
  5. Preview your work - Use the Preview button to test the survey flow before publishing
  6. Publish - Edit survey settings and set the status to "Active" to start collecting responses

Question Types

Srvey supports 12 question types for every research need:

Basic Types

Type Best For Example Use
Single Choice One answer from options "What is your age range?"
Multiple Choice Multiple answers allowed "Which features do you use?"
Dropdown Selection from a long list "Select your country"
Text Short or long text responses "What is your job title?" or "Describe your experience" (toggle multiline)
Number Numeric input "How many years of experience?"

Advanced Types

Type Best For Example Use
Slider Numeric values on a scale "Rate from 1-100"
Ranking Order items by preference "Rank these priorities"
Matrix Grid questions "Rate multiple aspects on a scale"
NPS Net Promoter Score (0-10) "Likelihood to recommend"
Mood Emotional responses "How do you feel about..."
Date/Time Date, time, or both "When did you first use our product?"
File Upload Document attachments "Upload your receipt"

Sections

Organize your survey into logical sections to improve the respondent experience:

Section Features

  • Title and description - Help respondents understand what to expect
  • Progress indicator - Show respondents how far they have progressed
  • Conditional display - Show or hide sections based on previous answers
  • Content sections - Add explanatory text without questions

Creating a Section

  1. Click "Add Section" on the survey editor
  2. Enter a title (visible to respondents)
  3. Optionally add a description for context
  4. Drag and drop to reorder sections

Multilingual Support

Create surveys in multiple languages to reach a global audience:

  1. Set your default language - This is the primary language for your survey, configured when creating the survey
  2. Add additional languages - Go to Team Language Settings to enable more languages for your team
  3. Provide translations - Each section title, description, question, and option can have translations using the language tabs
  4. Automatic detection - Respondents see the survey in their browser language if available

Supported Languages

English, Dutch, German, French, Spanish, Portuguese, Italian, and more. Contact support to request additional languages.

Real-World Examples

Example: Customer Satisfaction Survey

A typical customer satisfaction survey structure:

Section 1: Overall Experience

  • NPS question: "How likely are you to recommend us?"
  • Single choice: "Overall satisfaction level"

Section 2: Feature Feedback

  • Multiple choice: "Which features do you use?"
  • Matrix: "Rate each feature's usefulness"

Section 3: Open Feedback

  • Text area: "What could we improve?"
  • Text area: "Any other comments?"

Example: Employee Engagement Survey

Section 1: Work Environment

  • Matrix: Rate workplace factors
  • Slider: Work-life balance (1-10)

Section 2: Career Development

  • Single choice: Career growth opportunities
  • Text: Suggestions for training

Section 3: Team Dynamics

  • Mood: Team collaboration sentiment
  • Text (multiline): Team feedback

Plan Availability

Capability Free Pro Enterprise
Surveys 1 Unlimited Unlimited
Sections per survey 3 Unlimited Unlimited
Responses per month 100 5,000 25,000
Question types Basic All All
File storage 100 MB 5 GB 25 GB
Custom branding - Yes Yes

Troubleshooting

Issue: Survey not saving

Symptoms: Changes disappear after editing, or you see save errors.

Solutions:

  • Check your internet connection
  • Refresh the page and try again
  • Ensure you have edit permissions for this survey
  • Clear your browser cache

Issue: Questions not appearing

Symptoms: Questions exist but do not appear in preview or for respondents.

Solutions:

  • Check if the question has a condition that is not being met
  • Verify the question is not marked as hidden
  • Ensure the section containing the question is visible

Issue: Translations not showing

Symptoms: Survey shows in default language only.

Solutions:

  • Verify the language is enabled in Team Language Settings
  • Check that translations are saved for all required fields
  • Test with a different browser language setting

Best Practices

  • Keep questions clear and concise - Avoid double-barreled questions
  • Use section breaks strategically - Give respondents a sense of progress
  • Preview on mobile devices - Many respondents use phones
  • Test with colleagues - Get feedback before publishing
  • Use the Test Mode - Complete the survey yourself to check the flow
  • Limit survey length - Aim for 5-10 minutes maximum completion time